The SERVQUAL-scale described in the appendix is formative in nature. Comment on this statement. Explain why it

Question:

“The SERVQUAL-scale described in the appendix is formative in nature.” Comment on this statement. Explain why it does not make sense to assess the inter-item consistency of this scale.

Fantastic news! We've Found the answer you've been seeking!

Step by Step Answer:

Related Book For book-img-for-question

Research Methods for Business A Skill Building Approach

ISBN: 978-1119942252

6th edition

Authors: Uma Sekaran, Roger Bougie

See More Books

Question Posted: Jul 14, 2015 12:53 AM

See More Questions

Explain why it does not make sense to assess the internal consistency of a formative scale.
Explain why it does not make sense to test for the main effects in a factorial experiment if the interaction effects are significant.
(a) Explain why it does not make sense to construct confidence or prediction intervals based on the least-squares regression equation. (b) Construct a 95% confidence interval for the mean stock...
Josh Kuchin is studying for the next accounting mid-term examination. What should Josh know about? (a) Departing from the cost basis of accounting for inventories (b) The meaning of "market" in the...
The Style-Rite Company of Atlanta makes windbreaker jackets for people who play golf and who are active outdoors during the spring and fall months. The company recently developed a new material and...
Logistics Solutions provides order fulfillment services for dot.com merchants. The company maintains warehouses that stock items carried by its dot.com clients. When a client receives an order from a...
If the WTO rules against Airbus and tells it to stop accepting subsidies and soft loans, how should Airbus management respond? What new approaches can management pursue to maintain Airbuss lead in...
The American Produce Company purchased a truckload of cantaloupes (weighing 4,000 pounds) for $800. American Produce separated the cantaloupes into two grades: superior and economy. The...
please correct my errors ! Required information Problem 13-33A (Algo) Comprehensive problem: single cycle LO 13-1, 13-2, 13-3, 13-4 [The following information applies to the questions displayed...
Use the data from Problem 1 to plot the worker's daily money income-leisure trade-off line. To do so, calculate her daily pension and assume 150 working hours in a month. Assume that the worker is...
Develop and name the type of measuring instrument you would use to tap the following: a. Which brands of beer are consumed by how many individuals; b. Among the three types of exams multiple choice,...
Identify the relevant population for the following research foci, and suggest the appropriate sampling design to investigate the issues, explaining why they are appropriate. Wherever necessary,...
Montello Inc. purchases a delivery truck for $15,000. The truck has a salvage value of $3,000 and is expected to be driven for 120,000 miles. Montello uses the units-of-production depreciation method...
Do you think digital wallets will revolutionize electronic banking and in-store transactions? 2. How do you think digital wallets will affect traditional banks? 3. What are some of the risks of...
5.14 Strains are measured on the surface of a brass alloy part as follows: Ex 160010-6 y=1300106, and Yxy = 1500106. Estimate the in-plane stresses x, y, and Txy, and also the strain normal to the...
E) prepare preclosing trial balances at december 31,2026. for the debt service fund, considering only the proceeds, expenditures, and transfers resulting from transactions of the capital projects...
Explain at least 8 types of Google ads brieflyAnalyze the ad & share your opinion on its performance and suggest changes if required. * add the snapshots, and pictures of examples
Categorize each variable as quantitative or qualitative GPA is continuous Number of students is Discrete GPA ( Continuous) and Number of Students ( Discrete) GPA ( Discrete) and the Number of...
In Figure 2-4, six phases or steps of an audit are identified in a time matrix. Required: a. Indicate in tabular form the time dimensions of each step assuming a company has a fiscal year that ends...
Proposals have been made to ?sail? spacecraft to the outer solar system using the pressure of sunlight, or even to propel interstellar spacecraft with high-powered, Earth-based lasers. Sailing...
Explain how an auditor tests the existence of investments recorded within a client's financial statements.
What are some of the underlying causes of conflict? Are these causes usually obvious? Are issues over which conflict may develop the same as the underlying causes?
Could more than one cause be associated with the development of conflict in the marketing channel?
Are the effects of conflict necessarily detrimental to channel efficiency? Explain.
Required information [The following information applies to the questions displayed below.] Dain's Diamond Bit Drilling purchased the following assets this year. Asset Drill bits (5-year) Drill bits...
Which of the following partnership items are not included in the self-employment income calculation? Ordinary income. Section 179 expense. Guaranteed payments. Gain on the sale of partnership...
Phantom Consulting Inc. is a small computer consulting business. The company is organized as a corporation and provides consulting services, computer system installations, and custom program...

The SERVQUAL-scale described in the appendix is formative in nature. Comment on this statement. Explain why it

Question:

Step by Step Answer:

A formative scale is used when a construct is viewed as an explanatory combin...View the full answer

Research Methods for Business A Skill Building Approach

Students also viewed these Marketing questions