The Waterfall Buffet in the lower level of the National Art Gallery serves food cafeteria-style daily to
Question:
The Waterfall Buffet in the lower level of the National Art Gallery serves food cafeteria-style daily to visitors and employees. The buffet is self-service. From 7:00 A.M. to 9:00 A.M. customers arrive at the buffet at a rate of eight per minute; from 9:00 A.M. to noon, at four per minute; from noon to 2:00, at 14 per minute; and from 2:00 P.M. to closing at 5:00 P.M., at eight per minute (Poisson distributed). All the customers take about the same amount of time to serve themselves and proceed to the buffet. Once a customer goes through the buffet, it takes an average of 0.4 minute (exponentially distributed) to pay the cashier. The gallery does not want a customer to have to wait longer than four minutes to pay. How many cashiers should be working at each of the four times during the day? Discuss.
Step by Step Answer:
Operations Management Creating Value Along the Supply Chain
ISBN: 978-0470525906
7th Edition
Authors: Roberta S. Russell, Bernard W. Taylor