Think about your latest trip to a hospital/health care facility. How many different handoffs did you encounter?

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Think about your latest trip to a hospital/health care facility. How many different handoffs did you encounter? How would you rate the quality of the service relative to the patient experience and relative to that of the friends and family?

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Operations and Supply Chain Management

ISBN: 978-0077403652

13th edition

Authors: F. Robert Jacobs, Richard Chase

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Question Posted: Oct 17, 2016 10:11 AM

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Think about your latest trip to a hospital/health care facility. How many different handoffs did you encounter?

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I visited a hospital that is close to my home the doc...View the full answer

Operations and Supply Chain Management

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