Use the dimensions of quality to describe typical characteristics of these goods and services: a. A television

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Use the dimensions of quality to describe typical characteristics of these goods and services:
a. A television set
b. A restaurant meal (a good)
c. A restaurant meal (a service)
d. Painting a house
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Operations Management

ISBN: 978-0071091428

4th Canadian edition

Authors: William J Stevenson, Mehran Hojati

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