Using aggressive mail promotion with low introductory interest rates, Yeager National Bank (YNB) built a large base of credit card customers throughout the continental United States. Currently, all customers send their regular payments to the bank’s corporate office located in Charlotte, North Carolina. Daily collections from customers making their regular payments are substantial, with an average of approximately $600,000. YNB estimates that it makes about 15% on its funds and would like to ensure that customer payments are credited to the bank’s account as soon as possible. For instance, if it takes five days for a customer’s payment to be sent through the mail, processed, and credited to the bank’s account, YNB has potentially lost five days’ worth of interest income. Although the time needed for this collection process cannot be completely eliminated, reducing it can be beneficial given the large amounts of money involved.

Managerial Report
Dave Wolff, the vice president for cash management, asked you to prepare a report containing your recommendations for the number of lockboxes and the best lockbox locations. Mr. Wolff is primarily concerned with minimizing lost interest income, but he wants you to also consider the effect of an annual fee charged for maintaining a lockbox at any location. Although the amount of the fee is unknown at this time, we can assume that the fees will be in the range of $20,000 to $30,000 per location. Once good potential locations have been selected, Mr. Wolff will inquire as to the annualfees.

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Location of Lockbox Customer Daily Collection Zone Phoenix Salt Lake City Atlanta Boston (S1000s) Northwest Southwest Central Northeast Southeast 4 80 90 150 180 100 4 4 4 4