Question: Visit the website for the Malcolm Baldrige National Quality Award (MBNQA) at www.quality.nist.gov, and answer the following questions: a. How did the MBNQA come into

Visit the website for the Malcolm Baldrige National Quality Award (MBNQA) at www.quality.nist.gov, and answer the following questions:
a. How did the MBNQA come into existence?
b. Why would organizations consider applying for the MBNQA?
c. What are the three stages of the award process?
d. Review the MBNQA recipients for the last three years, and compare how their commitment to quality led to success in the Baldrige award program.

Step by Step Solution

★★★★★

3.43 Rating (172 Votes )

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock

a It came into existence by former secretary of commerce Malcolm Baldridge who was an ... View full answer

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Document Format (1 attachment)

616-4-B-G-M (228).docx

120 KBs Word File

Students Have Also Explored These Related General Management Questions!

Ritz-Carlton. The name alone evokes images of luxury and quality. As the first hotel company to win the Malcolm Baldrige National Quality Award, the Ritz treats quality as if it is the heartbeat of...

Since 1971, Federal Express, now known simply as FedEx, remains the market leader in an industry it helped create. The name FedEx is synonymous with overnight delivery. The person in charge of...

Go to the Web site for the Malcolm Baldrige National Quality Award and find the answers to the following questions: a. When and why were the health and education categories established? b. How do the...

NEED THIS ASAP PLEASE AND THANK YOU IN ADVANCE. HAVE A NICE DAY! The Battle for Value, 2004: FedEx Corp. vs. United Parcel Service, Inc. FedEx will produce superior financial returns for shareoners...

What You Don't Know About Making Decisions. By: Garvin, David A., Roberto, Michael A., Harvard Business Review, 00178012, Sep2001, Vol. 79, Issue 8 Decision making is arguably the most important job...

Management must understand what needs to change. A culture of performance excellence is very different from a traditional management culture. Many traditional practices stem from the fundamental...

Please answer these questions and put them in a readable format (ex. 1a, 1b, 2a, 2b, etc...). No explanation needed. For number 7 you have to read the transcript to answer the question. 1. 1....

by Vicki Jayne / business excellence Built to Last How to fill performance gaps How do you build a strong performance ethic into your organisational culture? Vicki Jayne talks to two executives who...

Please answer these questions and put them in a readable format (ex. 1a, 1b, 2a, 2b, etc...). No explanation needed. For question 7 you have to read the transcript screen shot then answer the...

Read Case Study 21-1: Strategy, Stability, and Strength Bronsons Journey to Excellence on pages 468-471 and answer the following questions. 1. What specific change would you recommend to Bronson to...

Many appliances such as televisions and electronic gadgets such as cell phones contain rare Earth metals. The scatter- plot and the model in Fig. 61 compare the annual revenue (in billions of...

Bigtime Industries Inc. entered into a business combination agreement with Hydrolized Chemical Corporation (HCC) to ensure an uninterrupted supply of key raw materials and to realize certain...

9. In the following instruction sequence, show the values of the Carry, Zero, and Sign flags where indicated: mov al,00001111b test al,00000010b ; a. CF= ZF= SF= mov al,00000110b cmp al,00000101b ;...

Which of the following roles are needed in the organic contact process? (Choose all that apply.) a. SEO expert b. PR/social media strategist c. SEO copywriter d. Creative director e. Producer f. Web...

As a manager, under what sort of circumstances might you apply each of the theories of employee motivation discussed in this chapter? Which would be easiest to use? Which would be hardest? Why?

Interview a manager and ask whether the manager believes that leadership can be taught. What are the implications of the managers answer?

What is your groups most important recommendation? Why do you think it is likely to succeed?

What is the result if the amount of net income for the year is less than the amount of dividends paid? A The amount of the cash account increases B The retained earnings account decreases C The...

14. A paper in the May 2002 issue of The Journal of Pediatrics presented the results of research on various characteristics in children of diabetic mothers. The studies have shown that maternal...

Problem 9-17 Constant growth Your broker offers to sell you some shares of Bahnsen & Co. common stock that paid a dividend of $3.75 yesterday. Bahnsen's dividend is expected to grow at 5% per year...