Walt Disney reports the following information for its two Parks and Resorts divisions. Assume Walt Disney uses

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Walt Disney reports the following information for its two Parks and Resorts divisions.

Assume Walt Disney uses a balanced scorecard and sets a target of 85% occupancy in its resorts. Using Exhibit 9.22 as a guide, show how the company's performance on hotel occupancy would appear on a balanced scorecard report.
EXHIBIT 9.22

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Managerial Accounting

ISBN: 978-0078025600

5th edition

Authors: John Wild, Ken Shaw

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Question Posted: Dec 02, 2016 09:39 AM

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Walt Disney reports the following information for its two Parks and Resorts divisions. Assume Walt Disney uses

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U.S International Current year Prior year Current year Prior year Hotel occupancy rates. 1% 82% 85% 88% Customer Perspective Actual Goal Checkout success 62% Orders returned 2.2% Customer satisfaction rating 9.5 Number of customer complaints 142

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The US goal arrow should be red sho...View the full answer

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