Watch the PowerPoint presentation concerning the overbooking experience at the Doubletree Hotel in Houston, Texas. How could

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Watch the PowerPoint presentation concerning the overbooking experience at the Doubletree Hotel in Houston, Texas. How could this situation been handled differently?

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Service Management Operations Strategy Information Technology

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Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi

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Question Posted: Aug 22, 2015 07:17 AM

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Watch the PowerPoint presentation concerning the overbooking experience at the Doubletree Hotel in Houston, Texas. How could

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Clearly the night desk clerk was not trained properly to handle such a late arrival for a reser...View the full answer

Service Management Operations Strategy Information Technology

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