We can't drop our prices below $210 per hundred pounds,'' exclaimed Mark Thurau, manager of Forwarders, a division of Custom Freight Systems. ‘‘Our margins are already razor thin. Our costs just won't allow us to go any lower. Corporate rewards our division based on our profitability and I won't lower my prices below $210.''

Customer Freight Systems is organized into three divisions: Air Cargo provides air cargo services; Logistics Services operates distribution centers and provides truck cargo services; and Forwarders provides international freight forwarding services. Freight forwarders typically buy space on planes from international air cargo companies. This is analogous to a charter company that books seats on passenger planes and resells them to passengers. In many cases freight forwarders will hire trucking companies to transport the cargo from the plane to the domestic destination.

Management believes that the three divisions integrate well and are able to provide customers with one-stop transportation services. For example, a Forwarders branch in Singapore would receive cargo from a shipper, prepare the necessary documentation, and then ship the cargo on Air Cargo to the San Francisco Forwarders station. The San Francisco Forwarders station would ensure the cargo passes through customs and ship it to the final destination with Logistics Services (see Exhibit 11.11).

Management evaluates each division separately and rewards division managers based on return on investment (ROI). Responsibility and decision-making authority are decentralized.

Each division has a sales and marketing organization. Division salespeople report to the Vice-President of Sales for Custom Freight Systems as well as a division sales manager. Custom Freight Systems feels that it has been successful motivating division managers by paying bonuses for high division profits.

Recently, the Logistics division was completing a bid for a customer. The customer had freight to import from an overseas supplier and wanted Logistics to submit a bid for a distribution package that included air freight from the supplier, receiving the freight and providing customs clearance services at the airport, warehousing, and distributing to customers.
Because this was a contract for international shipping, Logistics needed to contact different freight forwarders for shipping quotes. Logistics requested quotes from the Forwarders division and United Systems, a competing freight forwarder. Divisions of Custom Freight Systems are free to use the most appropriate and cost-effective suppliers.
Logistics received bids of $210 per hundred pounds from Forwarders and $185 per hundred from United Systems. Forwarders specified in its bid that it will use Air Cargo, a division of Custom Freight Systems. Forwarder's variable costs were $175 per hundred, which included the cost of subcontracting air transportation. Air Cargo, which was experiencing a period of excess capacity, quoted Forwarders the market rate of $155. Typically, Air's variable costs are 60 percent of the market rate.
The price difference between the two different bids alarmed Jed Miille, a contract manager at Logistics. Miille knows this is a competitive business and is concerned because the total difference between the high and low bids was a lot of money for the contract estimated at 4,160,000 pounds during the first year. Miille contacted Mark Thurau, the manager of Forwarders, and discussed the quote. ‘‘Don't you think full markup is unwarranted due to the fact that you and the airlines have so much excess capacity?'' Miille complained.
Miille soon realized that Thurau was not going to drop the price quote. ‘‘You know how small margins are in this business. Why should I cut my margins even smaller just to make you look good?'' Thurau asked.
Miille went to Kelly Hoffman, vice-president of Custom Freight Systems and chairperson for the corporate strategy committee. ‘‘That does sound strange,'' said Hoffman. ‘‘I need to examine the overall cost structure and talk to Thurau. I'll get back to you by noon Monday.''
a. Which bid should the Logistics division accept: the internal bid from the Forwarders division or the external bid from United Systems?
b. What should the transfer price be on this transaction?
c. What should Kelly Hoffman do?
d. Do the reward systems for the division managers support the best interests of the Forwarders division and the best interests of Custom Freight Systems? Give examples that support yourconclusion.

Transcribed Image Text:

EXHI BIT 11.11 Custom Freight Systems Operations Logistics Services Customer in Dallas Logistics Services Air Cargo Logistics Services Forwarders Forwarders Singapore Distribution Center Francisco Customer in Tulsa LogisticsForwarders Services Shipment to liar