What are the ethical implications of murky, complex writing in a document that is supposed to explain

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What are the ethical implications of murky, complex writing in a document that is supposed to explain how customers can appeal the result of a decision made in the company's favor during a dispute?
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Excellence in Business Communication

ISBN: 978-0136103769

9th edition

Authors: John V. Thill, Courtland L. Bovee

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