What is the term used for the situation where a potential customer arrives at a service operation

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What is the term used for the situation where a potential customer arrives at a service operation and upon seeing a long line?

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Operations And Supply Chain Management

ISBN: 287

14th Edition

Authors: F. Robert Jacobs, Richard Chase

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Question Posted: Apr 09, 2014 07:55 AM

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What is the term used for the situation where a potential customer arrives at a service operation

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There are two different situations when a potential customer comes for a service but leaves up on ...View the full answer

Operations And Supply Chain Management

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