What were the gaps between the customers' expectations and perceptions in the process described?

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Operations management

ISBN: 978-0273731603

6th edition

Authors: Nigel Slack, Stuart Chambers, Robert Johnston

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Question Posted: Jul 02, 2016 03:28 AM

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What were the gaps between the customers' expectations and perceptions in the process described?

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There was a significant mismatch between customers expectations and perceptions that is poor perceived quality Although the problems were eventually s...View the full answer

Operations management

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