You are the owner of a small movie-rental store run by a full-time manager.
Required:
(a) Develop a brief mission statement for your business.
(b) Prepare a balanced scorecard for the manager, providing at least three measurements in each balanced scorecard category. Make certain that your measurements reflect the business mission.
(c) Prepare a balanced scorecard for the four part-time employees of the business, providing at least two measurements in each balanced scorecard category.
(d) Why are there differences between the scorecards developed in parts (b) and (c)?
(e) Design a reward system that would encourage the store manager to achieve the scorecard metrics.