Your class has recently been hired by McDonald’s to make recommendations for improving the orientation and training programs of employees in the company’s franchise operations. The key job activities in franchise operations are food preparation, order taking and dealing with customers, and routine cleanup operations. McDonald’s wants you to make your recommendations based on your observations as customers.
Your assignment is to design a comprehensive orientation and employee training program for each of the key job activities in franchise operations. Be specific by providing an outline, methods of training, and program evaluation procedures for each activity.
1. The class divides into teams of four to five students.
2. Each group is responsible for designing the program for one of the key job activities.
3. Each team is to prepare a 10-to 15-minute presentation on its recommendations.