Your employees are skilled and experienced customer service representatives who perform nonroutine tasks, such as solving unique

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Your employees are skilled and experienced customer service representatives who perform nonroutine tasks, such as solving unique customer problems or meeting special needs with the company’s equipment. Use path- goal theory to identify the most appropriate leadership style(s) you should use in this situation. Be sure to fully explain your answer, and discuss why other styles are less appropriate.
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Canadian Organizational Behaviour

ISBN: 978-0070401877

8th Canadian Edition

Authors: Steven Lattimore McShane, Sandra Steen

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