Prepare a table similar to Figure 4-5 on page 129. Then place each of these transactions in
Question:
a. Buy stamps from a postal clerk.
b. Mail a package that involves checking different rates.
c. Send money using Western Union.
Figure 4-5
Transcribed Image Text:
Highly customized Custcmized High dothing Department store sellina Modercte Variability in service Telephone selling low Internet selling Minimal Hgh Moderat ow Minimal Hi standardized Degree of contact with customer
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Related Book For
Operations Management
ISBN: 978-0071091428
4th Canadian edition
Authors: William J Stevenson, Mehran Hojati
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