Wendy, a knowledgeable person from another department, comes to you, the engineering supervisor, and requests that you design a special product to her specifications. You would:

a. Control the conversation and tell Wendy what you will do for her.

b. Ask Wendy to describe the product. Once you understand it, you would present your ideas. Let her realize that you are concerned and want to help with your ideas.

c. Respond to Wendy’s request by conveying understanding and support. Help clarify what is to be done by you. Offer ideas, but do it her way.

d. Find out what you need to know. Let Wendy know you will do it her way.

To determine your preferred communication style, select the one alternative that most closely describes what you would do in each of the 12 situations below.
Do not be concerned with trying to pick the correct answer; select the alternative that best describes what you would actually do. Circle the letter

a, b,

c, or d.