You are a sales manager. A customer has offered you a contract for your product with a short delivery date. The offer is open for days. The contract would be profitable for you and the organization. The cooperation of the production department is essential to meet the deadline.

Tim, the production manager, and you do not get along very well because of your repeated requests for quick delivery. Your action is to:

a. Contact Tim and try to work together to complete the contract.

b. Accept the contract and convince Tim in a supportive way to meet the obligation.

c. Contact Tim and explain the situation. Ask him if you and he should accept the contract, but let him decide.

d. Accept the contract. Contact Tim and tell him to meet the obligation. If he resists, tell him you will go to the boss.

To determine your preferred communication style, in the chart below, circle the letter you selected as the alternative you chose in situations 1–12. The column headings indicate the style you selected.

To determine your preferred communication style, select the one alternative that most closely describes what you would do in each of the 12 situations below.
Do not be concerned with trying to pick the correct answer; select the alternative that best describes what you would actually do. Circle the letter

a, b,

c, or d.

Transcribed Image Text:

Laissez Autocratic Consultative Participative Faire -234567 1. a b C d 2. C a d b 3. C d a b d b C a 5. a b d C 6. C b a b 7. C a D 8. b C 9. b d PP b d d a a C 10. a C d 11. C a b b d 12. d b a C Total