1. As a skilled manager, Lieutenant Smith should be cognizant of potential signs of stress. What indicators are apparent in Detective Smug?
2. Identify three obvious sources of stress in Detective Smug’s life.
3. If Lieutenant Smith suspects that stress is the root cause of Detective Smug’s problem behavior, should he excuse it?
4. Police officers face a variety of job-related stressors. Discuss one that is unique to Detective Smug’s job.

Lieutenant Smith is meeting with Detective Smug to discuss several complaints concerning Smug’s rude behavior toward citizens and other detectives. Smug has been with the department for 15 years and a detective for 10 years. He has a good service record and is generally liked by his peers. He has no history of behavior problems. During the past several months, he has off ended citizens with his obstinate attitude and curt remarks. A fellow detective has privately told Lieutenant Smith that Smug is quick to anger and often condescending. Smug’s behavior seems out of character for him.