1. Was it appropriate for Lieutenant Smith to discuss an anonymous complaint regarding a minor infraction with Detective Smug’s supervisor?
2. Why should the Greenfield Police Department be concerned about something as minor as a complaint of rude behavior?
3. Should Lieutenant Smith direct Sergeant Davis to personally address Detective Smug’s behavior?.
4. Is it a good idea to keep complaints and their resolutions a secret?
5. How should Lieutenant Smith deal with Detective Smug?
6. What should Lieutenant Smith do if he continues to receive complaints about Detective Smug’s rude behavior?

Lieutenant Smith is in charge of the investigations unit of the Greenfield Police Department. He received a phone call from a citizen complaining about Detective Smug. The citizen did not want to give his name or fi le a formal complaint, but wanted to report that Detective Smug was rude and obstinate. The caller said he was the victim of a crime, and Detective Smug was assigned the case. The citizen hung up without giving further details.