1. Consider the 5 components of an information system provided in Figure 1-1 in Chapter 1. Which of these components was the reason for the lack of success in the first round of ERP implementation at DPT?
2. What do you think is the most important component in the success of DPT’s ERP in the second implementation?
3. What role does Eric Dang play in the ERP implementation? What skills do you think are most important for Eric’s success?
4. Do you think that DPT had to fail in its initial ERP implementation before it succeeded? That is, do you think it is necessary for companies to understand clearly what can go wrong before they fully commit to the project? Justify your answer.