1. Consider the various data elements that would be gathered for prospective health insurance customers. Think about other situations which could be developed to target customers and the associated structured decisions.

2. Why did Carle Foundation Hospital’s approach of implementing the new system create a successful project? Why would the approach of “improving efficiency” have altered the implementation of this project?

3. Are there any risks by integrating DSS tools to help diagnose patient health care? If so, how can approach these risks to minimize them?

4. Can DSS tools have a positive effect on the delivery of health care? How?