1. How can you judge the current performance of the centre?

2. Can you find the resources that the centre will need to maintain - or improve - the current level of service with increasing numbers of patients?

Jane and Andrew Palmer run a business in Florida that they describe as an 'alternative therapy centre'. Their treatments range from fairly traditional ones, such as osteopathy, to more experimental ones that work with the body's 'energy pathways'. Their clients have a range of problems of different severity and symptoms, but in practice their main concern is people who suffer from long-term back problems.