1. Should Robert confront Lucas directly?
2. What can the coach do to get Lucas to express his negative feelings openly?
3. What subjects or issues should be explored with Lucas?
4. What exercises can Lucas do to practice direct confrontation with Robert?
5. What can Robert do to improve his relationship with Lucas?
This is a unique chapter, with case studies that allow students to consider how to best deal with conflict and internal struggles between leaders and followers. In this case study, a new addition to the team, Lucas, is talking behind his boss' (Robert) back, not meeting deadlines, and making excuses for poor work productivity. Lucas confuses Robert by consistently asserting negative feelings and aggressive behaviors while presenting an agreeable and even supportive demeanor.