1. What are the trade-offs in today’s organizations between the positives and negatives of advanced technology? Does it really matter if some of the older employees are having a hard time adjusting; aren’t they on their way out anyway and they can be replaced by the technology? On balance, what do you feel about the impact of technology?
2/3. In the “dark side” of IT presented in this case, there are many implications for optimism, hope, SWB, emotional intelligence and self-efficacy. Describe a specific example of each of these positive psychology constructs. In general, how can the understanding of the positive constructs help overcome the list of problems presented in the case? How can the manager of a unit consisting of mostly older, computer-illiterate employees, who were very effective under the old system, use these concepts to make a more successful transition to a new, technologically sophisticated operating system?