1. Jorge Rimert works for Road to Success Collection Agency. He oversees mailing out collection notices to patients. Upon review of the patients who have not paid from Hideaway Hospital, Jorge notices that several patients have received two notices from the hospital about nonpayment. Hideaway Hospital should consider a reasonable period before sending out notices of nonpayment. What is a reasonable time period in months for which to wait before using a collection agency?

   a. 4

   b. 2

   c. 6

   d. 3

2. When does the revenue cycle management begin?

   a. Preregistration

   b. Registration

   c. Charge capture

   d. Collections

3. Which of the following should not be included on an encounter form?

   a. ICD-10-CM codes

   b. Under coding

   c. CPT code selection

   d. Patient's name

4. Sally Smith is a new patient who would like to schedule a checkup with Dr. Mann for breathing problems related to asthma. How many minutes should Sally be scheduled for a checkup with Dr. Mann?

   a. 10

   b. 20

   c. 30

   d. 60

5. Dr. Young has a small family practice. She is explaining to her medical assistants, front desk staff, and manager the importance of customer payment after services. Which of the following is not a benefit that Dr. Young would be mentioning to her health care team?

   a. The rate of collection on accounts receivable rises as the age of the receivable increases.

   b. An increase of cash on hand provides funding to meet the facility's operating needs.

   c. The rate of collection on accounts receivable falls as the age of the receivable increases.

   d. Expediting cash flow may avoid a need for bank loans.

6. Which of the following is not a key to success in a revenue cycle management process within a health care facility?

   a. Training patients

   b. Reinforcing policies

   c. Employee multi-tasking

   d. Workload management

7. Bonnie Rye is solely responsible for collecting a patient's payment after medical services are rendered at Pepperdine Radiology. After receipt of payment from the insurance company, she has noticed that many billing statements sent to patients from the last two months are returned due to an incorrect address. Which financial policy will she need to train the front office staff on to reduce the number of billing statements being returned?

   a. Billing accounts receivable

   b. Granting of discounts

   c. Have flexible payment terms

   d. Verify patient information

8. Dr. King is analyzing how his patients are paying for their health care services. The analysis indicates that most of his revenues come from reimbursements versus self-pay by his patients. Based on this, which would contribute the smallest percentage of revenues to his practice?

   a. Medicaid

   b. Medicare

   c. Private-pay

   d. Health care insurance

9. Dr. Thomas noticed that several patients are not paying for the services that he has rendered over the last four months. This is impacting Dr. Thomas' cash flow and the operating expenses. He is investigating options to increase customer payment. Which of the following options will not have a long-term impact on the patients paying for services?

   a. Precertification

   b. Granting discounts

   c. Offer flexible payment terms

   d. Request of a credit card number

10. Dr. Johns is analyzing the profitability of his medical practice based on six months of data. His operating costs are $400,000 for a six-month period. He has been seeing 2,000 patients in a six-month period. What is the medical facility average cost?

    a. $200

    b. $250

    c. $300

    
    

    d. $350