1. What components of active listening did Miguel demonstrate (or fail to)?
2. Use the Information Processing slide to explain Miguel's behavior in the first meeting.
3. What could Pilar have done to get Miguel's full attention in the initial meeting?
4. How did Miguel's behavior change in the second meeting? What indicators were there that he was listening?
5. What communication network was present in this scenario? Use examples from the scenario to support your answer.