1. What is the purpose of the Consortium for Research on Emotional Intelligence?
2. "The Business Case for Emotional Intelligence" describes how emotional intelligence has contributed to the bottom line for organizations. How could you use this information to prove to upper-level managers at your organization that Emotional Intelligence is an important concept?
3. The "Guidelines for Best Practice" describe the current knowledge about how to best promote emotional intelligence in the workplace during the four phases of the development process. Describe the four phases and summarize best practices for each stage.