1. Which of the following is a quality prevention cost?
a. Quality planning
b. Supplier evaluation and selection
c. Quality audits
d. Field trials
e. All of the above

2. Which of the following is an appraisal cost (quality)?
a. Design reviews
b. Quality reporting
c. Manager of an inspection team
d. Warranties
e. Retesting

3. Which of the following is an internal failure cost (quality)?
a. Supplier evaluation and selection
b. Scrapped units
c. Packaging inspection
d. Product liability
e. Complaint adjustment

4. Which of the following is an external failure cost (quality)?
a. Lost market share
b. Retesting
c. Rework
d. Design reviews
e. All of the above

5. Which of the following represents environmental detection costs?
a. Developing environmental performance measures
b. Recycling products
c. Disposing of toxic materials
d. Carrying out contamination tests
e. None of the above

6 An example of an environmental internal failure cost is
a. cleaning up oil spills.
b. damaging ecosystems from solid waste disposal.
c. verifying supplier environmental performance.
d. measuring levels of contamination.
e. none of the above.

7. An example of a societal cost is
a. maintaining pollution equipment.
b. recycling scrap.
c. disposing of toxic materials.
d. medical care due to polluted air.
e. all of the above.

8. An example of an environmental prevention cost is
a. restoring land to its natural state.
b. developing environmental management systems.
c. licensing facilities for producing contaminants.
d. auditing environmental activities.
e. treating toxic materials.