1. Which of the following is one of the four perspectives of the Balanced Scorecard?
a. Just in Time
b. Process
c. Benchmarking
d. Activity-Based Costing
2. A manufacturing cell produces 40 units in five hours. What is the cycle time for the manufacturing cell?
a. 8 units per hour
b. 8 hours per unit
c. 1/8 unit per hour
d. 7.5 minutes per unit
3. Which of the following objectives would likely be associated with the learning and growth perspective of the balanced scorecard?
a. Increasing post-sales service efficiency
b. Increasing information system capabilities
c. Decreasing product development cycle time
d. Improving product image and reputation
4. Which of the following objectives would likely be associated with the customer perspective of the balanced scorecard?
a. Increasing post-sales service efficiency
b. Decreasing product development cycle time
c. Reducing distribution channel cost
d. Increasing delivery reliability