A 22-year-old Grande Prairie man was shocked to receive an $85 000 cellphone bill from Bell Canada. The reason for the high cost was that the customer had been using his cellphone as a modem for almost two months. In one month alone, he downloaded what amounted to 10 high-resolution movies, according to Bell. The customer contended that he did not realize what the cost would be to use the modem system and that Bell should have alerted him as his cellphone bill began to climb precipitously. Bell acknowledged that accessing the modem services is costly but also emphasized that to do so, customers are required to register online and must agree to contractual terms that show the higher fees. It also admitted that its newly implemented data-usage monitoring system failed to pick up the customer's high usage. In the meantime, Bell has offered to reduce the bill to approximately $4000, but the customer is refusing to pay even that sum. Who is right in this dispute and why? What additional information do you require to answer this question?