A state welfare department has commissioned a survey to investigate the attitudes of its clients toward the department. For 1 week, upon completing a visit to the department, clients were asked whether they thought that they had to complete too many forms, whether they had to wait too long in line for service, and whether they felt the agency was run efficiently or inefficiently. From the accompanying cross-tabulations of their responses, what can the welfare department do to improve its image with clients?

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Too Many Forms Opinion Inefficient Efficient No 192 128 Yes 182 78 Not Too Long in Line Too Long in Line Opinion Inefficient Efficient Too Many Forms Yes 62 49 No 96 96 Opinion Inefficient Efficient Too Many Forms Yes 120 29 No 96 32