After being observed many times, Marilyn Jones, a hospital lab analyst, had an average observed time for

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After being observed many times, Marilyn Jones, a hospital lab analyst, had an average observed time for blood tests of 12 minutes. Marilyn’s performance rating is 105%. The hospital has a personal, fatigue, and delay allowance of 16%.
(a) Find the normal time for this process.
(b) Find the standard time for this blood test.

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Operations management

ISBN: 978-0132163927

10th edition

Authors: Jay Heizer, Barry Render

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