Question: An important part of a project is to identify the key process input variables (KPIV) and key process output variables (KPOV). Suppose that you are

An important part of a project is to identify the key process input variables (KPIV) and key process output variables (KPOV). Suppose that you are the owner/manager of a small business that provides mailboxes, copy services, and mailing services. Discuss the KPIVs and KPOVs for this business. How do they relate to possible CTQs?

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