Andy Morio was hired by a popular fast-food restaurant as an order-taker and cashier. Shortly after taking

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Andy Morio was hired by a popular fast-food restaurant as an order-taker and cashier. Shortly after taking the job, he was shocked to overhear an employee bragging to a friend about shortchanging customers. He confronted the employee who then snapped back: “Mind your own business. Besides, everyone does it and the customers never miss the money.” Andy didn’t know how to respond to this aggressive stance.

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What would be the practical consequences on the fast-food industry and on consumers if cashiers generally shortchanged customers at every opportunity?

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Managerial Accounting

ISBN: 9780073526706

12th Edition

Authors: Ray H. Garrison, Eric W. Noreen, Peter C. Brewer

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