Are call centers good or bad for the firm? What has been your experience with call centers?

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Principles of Supply Chain Management A Balanced Approach

ISBN: 978-1285428314

4th edition

Authors: Joel D. Wisner, Keah Choon Tan, G. Keong Leong

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Question Posted: May 08, 2017 11:56 AM

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Are call centers good or bad for the firm? What has been your experience with call centers?

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Yes they are good if handled well Call center systems can now categorize all ca...View the full answer

Principles of Supply Chain Management A Balanced Approach

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