Are the measures used by Wipro (i.e., costs, returns and cycle time) appropriate for evaluating their self-service

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Are the measures used by Wipro (i.e., costs, returns and cycle time) appropriate for evaluating their self-service implementation?
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Managerial Accounting

ISBN: 978-0618777181

8th Edition

Authors: Susan V. Crosson, Belverd E. Needles

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