As a result of a TQM exercise, the process described in the preceding question has been modified.

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As a result of a TQM exercise, the process described in the preceding question has been modified. Data has been again collected and summarized in the following table. To what extent have the improvements introduced by the process modification been successful in improving the process?

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Managing Operations Across the Supply Chain

ISBN: 978-0078024030

2nd edition

Authors: Morgan Swink, Steven Melnyk, Bixby Cooper, Janet Hartley

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