Assume that you are a hotel manager who is very concerned about providing quality guest service. List

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Assume that you are a hotel manager who is very concerned about providing quality guest service. List three critical topics you would discuss in a guest service training session presented to all new employees at the time of their orientation.

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Foundations of Lodging Management

ISBN: 978-0132560894

2nd edition

Authors: David K. Hayes, Jack D. Ninemeier, Allisha A. Miller.

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Question Posted: Dec 20, 2015 02:56 AM

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Assume that you are a hotel manager who is very concerned about providing quality guest service. List

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Topics included in training sessions would be the propertys mission statement as well as all n...View the full answer

Foundations of Lodging Management

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