Below are eight common methods that project and functional employees can use to provide communications:
a. Counseling sessions e. Project office memo
b. Telephone conversation f. Project office directive
c. Individual conversation g. Project team meeting
d. Formal letter h. Formal report For each of the following actions, select one and only one means of communication from the above list that you would utilize in accomplishing the action:
1. Defining the project organizational structure to functional managers
2. Defining the project organizational structure to team members
3. Defining the project organizational structure to executives
4. Explaining to a functional manager the reasons for conflict between his employee and your assistant project managers
5. Requesting overtime because of schedule slippages
6. Reporting an employee’s violation of company policy
7. Reporting an employee’s violation of project policy
8. Trying to solve a functional employee’s grievance
9. Trying to solve a project office team member’s grievance
10. Directing employees to increase production
11. Directing employees to perform work in a manner that violates company policy
12. Explaining the new indirect project evaluation system to project team members
13. Asking for downstream functional commitment of resources
14. Reporting daily status to executives or the customer
15. Reporting weekly status to executives or the customer
16. Reporting monthly or quarterly status to executives or the customer
17. Explaining the reason for the cost overrun
18. Establishing project planning guidelines
19. Requesting a vice president to attend your team meeting
20. Informing functional managers of project status
21. Informing functional team members of project status
22. Asking a functional manager to perform work not originally budgeted for
23. Explaining customer grievances to your people
24. Informing employees of the results of customer interchange meetings
25. Requesting that a functional employee be removed from your project because of incompetence