Beva Washington wants to measure her divisions product quality. Link an appropriate performance measure with each balances

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Beva Washington wants to measure her division’s product quality. Link an appropriate performance measure with each balances scorecard perspective.

Product Quality

1. Financial (investors)

2. Learning and growth (employees)

3. Internal business processes

4. Customers

Possible Performance Measures

a. Number of defective products returned

b. Number of products failing inspection

c. Increase market share

d. Savings from employee suggestions

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Managerial Accounting

ISBN: 9780538742801

11th Edition

Authors: Susan V. Crosson, ‎ Belverd E. Needles

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Question Posted: Feb 23, 2012 05:24 AM

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Beva Washington wants to measure her divisions product quality. Link an appropriate performance measure with each balances

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