1. What conflict management styles are evidenced in this case?

2. How would you characterize Hammer’s leadership style?

3. What type of change approach was used by Hammer? Was it successful?

MINI CASE 

General Hospital was founded in 1968 as a nonprofit community hospital in the Northeast. In 1981, the facility was expanded from 175 beds to 275 beds, and the emergency room was upgraded. Also, General Hospital signed an agreement with a nearby medical center to provide patient services that it wasn’t able to provide itself.
During the 1980s, approximately 90 percent of General Hospital’s beds were occupied. However, a few years ago, the nearby medical center underwent renovations and obtained state-of-the-art equipment. As a result, General Hospital’s patient occupancy rate had dropped to 65 percent recently.
It had to eliminate services in areas in which it couldn’t compete. General Hospital also experienced a 35 percent increase in Medicare and Medicaid patients during this time. These government health insurance plans generate significantly less revenue than many private health insurance plans.