Creed Napier, the regional manager of E-Taxes, Inc., is evaluating the performance of four ecommerce tax preparation sites in her region. The following data for the past six months were presented to her by each site in accordance with the company’s costs-of-quality standards of performance:

Required
1. For each site, compute the percentages of sales represented by prevention costs, appraisal costs, total costs of conformance, internal failure costs, external failure costs, total costs of nonconformance, and total costs of quality.
2. For each site, calculate the ratio of costs of conformance to costs of quality and the ratio of costs of nonconformance to costs of quality.
3. Manager Insight: Interpret the cost-of-quality data for each site. Rank the sites in terms ofquality.

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Small Business Portal Big Self Business Employed Partnership $5,000,000 $10,000,000 $8,000,000 $6,000,000 S 62,000 $58,000 16,000 20,000 Portal Portal Portal Sales Prevention costs Appraisal costs nternal failure 28,000 15,000 40,000 55,000 35,000 S 171,000 $57,000 131,000 110,000 32,000 54,000 23,000 42,000 31,000 26,00022.000 costs 32,000 External failure costs Total costs of quality