Davis and Lawrence (Matrix, © 1977. Adapted by permission of Pearson Education Inc., Upper Saddle River, New Jersey) identify several situations common to the matrix that can easily develop into conflicts. For each situation, what would be the recommended cure?
a. Compatible and incompatible personnel must work together
b. Power struggles break the balance of power
c. Anarchy
d. Groupitis (people confuse matrix behavior with group decision-making)
e. A collapse during economic crunch
f. Decision strangulation processes
g. Forcing the matrix organization to the lower organizational levels
h. Navel-gazing (spending time ironing out internal disputes instead of developing better working relationships with the customer)