Find a customer satisfaction survey from a restaurant or a hotel. How do the questions relate to

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Find a customer satisfaction survey from a restaurant or a hotel. How do the questions relate to the five dimensions of service quality introduced in Chapter 2? Discuss how the survey results could be used to control quality. What types of quality control charts might be used?
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OM6 operations supply chain management

ISBN: 978-1305664791

6th edition

Authors: David Alan Collier, James R. Evans

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