Hank Krendle, account manager for Craven Marketing, believes that Jason Krueger is a great candidate for promotion. Jason has consistently met the expectations set for his position, has initiated cost-saving procedures, and is a consummate team player. Jason has met with Hank regularly to make certain that he's on target for advancement, and Hank has encouraged Jason that his productivity and ability to lead make him an excellent candidate. The team with which Jason currently works collaborates well, and Hank believes Jason has the skills to become a competent manager and to grow and develop within the company.
Just as Hank is set to make his recommendations to his boss to consider Jason for a newly opened account manager position, he becomes aware that Jason's team is next scheduled to work on the Maxim Factory account, which is one of Craven's largest and most valued clients. Hank worked hard to earn that account for his section, and Jason and his team are the best people at Craven to get the work done efficiently. Hank knows that the people in his department are all capable, but Jason really stands out and may be the only person who can manage this complex and high-profile project to the satisfaction of the management team at Maxim Factory.
If Hank recommends Jason for the account manager's position, it would leave his team without his invaluable talents. However, Hank has been promising Jason that he would fully back him for the next opening. If Hank holds off recommending Jason for this current opening, there may not be another opportunity for some time. Is it fair to overlook Jason for something he has worked so hard to get? Is it fair not to give Maxim the best possible attention? How should Jason's individual needs be balanced against the needs of the company?
Using consequential, rule-based and character theories evaluate Hank's options.