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business
human resource management

Questions and Answers of Human Resource Management

Discuss several areas in which HR can affect organizational culture positively or negatively.
Give some examples of ethical issues that you have experienced in jobs, and explain how HR did or did not help resolve them.
Why is it important for HR management to transform from being primarily administrative and operational to becoming a more strategic contributor?
Assume you are an HR director with a staff of seven people. A departmental objective is for all staff members to become professionally certified within a year. Using Internet resources of HR
Your company, a growing firm in the financial services industry, is extremely sensitive to the issues surrounding business ethics. The company wants to be proactive in developing a business ethics
Your company, a growing firm in the financial services industry, is extremely sensitive to the issues surrounding business ethics. The company wants to be proactive in developing a business ethics
Firms in a variety of industries have been recognized as being among the Most Admired Companies by Fortune magazine. Others have been highlighted as being the Best Companies to Work For by Fortune or
How does the market-driven approach illustrate that HR has strategic, operational, and administrative roles at SYSCO?
Discuss what types of HR changes could have affected reductions in workers’ compensation expenses, employee turnover, and increases in customer satisfaction.
Discuss how technology has changed jobs in an organization where you have worked. What are some HR responses to those changes?
What steps can HR professionals take to ensure that mergers and acquisitions are successful? How can HR help during the integration process?
How can an organization maintain its image while dealing with a talent surplus? If layoffs are necessary, what would you recommend managers do to ensure that survivors remain committed and productive?
As the HR manager for a multinational corporation, you want to identify HR competencies that are critical for global companies. Visit the website for the World Federation of People Management
As the HR Director of a U.S.-based company that is looking at global opportunities in China, you have been asked by the company president to prepare an outline for an HR strategic plan as part of the
As the HR Director of a U.S.-based company that is looking at global opportunities in China, you have been asked by the company president to prepare an outline for an HR strategic plan as part of the
The power of HR metrics and analytics is an untapped resource for many organizations. Human resource information systems (HRIS) are commonly used to capture and store gigabytes of data about
Discuss the challenges faced by HR management when significant staff cutbacks occur and how they should be addressed.
Use of technology, employee retention, and HR development have been at the core of HR becoming more strategic at Xerox. Why have those areas been so key?
If your employer asked you to review the decision not to hire an African American applicant for a job, what would you need to consider?
Explain why you agree or disagree with affirmative action and how affirmative action may be affected by growing workforce diversity.
From your own experience or that of someone you know, give examples of the two types of sexual harassment.
Use this text and the U.S. Department of Justice website (www.usdoj.gov/crt/ada/) to identify what is reasonable accommodation and how it is determined.
The leadership in your company has changed as the result of a merger of your company with another company. The other company provides services similar to those provided by your company; however, the
The leadership in your company has changed as the result of a merger of your company with another company. The other company provides services similar to those provided by your company; however, the
As immigrants continue to come to the United States from many different cultures and religions, differences will cause some challenges and problems. One area where this has occurred is with Islamic
Discuss why making changes such as Mitsubishi did is important both legally and for improving HR management with the employees and managers.
Discuss how disparate treatment and disparate impact were factors affecting this case.
Describe how diversity of workers has been impacting organizations, including organizations for which you have worked recently.
For many individuals, the nature of work and jobs is changing. Describe these changes, some reasons for them, and how they are affecting both HR management and individuals.
Explain how you would conduct a job analysis in a company that has never had job descriptions. Utilize the O*Net as a resource for your information.
You need to convince upper management of the usefulness of a companywide diversity program. How will you define diversity, and what arguments can be made for so defining it? Use the website
You have recently assumed the role of HR Manager in your company. In reviewing the company records, you note that the job descriptions were last updated 5 years ago. The Company President has taken
You have recently assumed the role of HR Manager in your company. In reviewing the company records, you note that the job descriptions were last updated 5 years ago. The Company President has taken
Best Buy is a large national retailer with many full-time and part-time employees in more than 1,000 stores. Beginning several years ago, Best Buy has made major changes in its work schedules. Rather
Discuss why Donnelley had to coordinate HR activities with the changes in jobs and work.
Identify examples of how technology has changed jobs where you have worked and what HR activities were handled well and poorly.
Discuss the major components of HR planning and forecasting efforts.
Describe your expectations for a job. How well does your employer meet the expectations you bring to the psychological contract?
If you became the new manager at a restaurant with high employee turnover, what actions would you take to increase retention of employees?
As the HR manager, you must provide the senior management team with turnover costs for the following high-turnover position. Use Web sites such aswww.talentkeepers.com and www.keepemployees.comm, to
Your company has reaped the benefits of having long-term, tenured employees, but many of them are now approaching retirement. It is anticipated that approximately 20% of the company’s workforce
Your company has reaped the benefits of having long-term, tenured employees, but many of them are now approaching retirement. It is anticipated that approximately 20% of the company’s workforce
Accenture is a firm that provides a wide range of consulting and services to organizations worldwide. With more than 170,000 employees, the firm has clients in 120 countries that receive many HR and
Discuss how Alegent’s practices match with the recommended retention practices covered in the chapter.
Why was Alegent’s broad based approach to nursing retention important?
What labor markets should be considered when recruiting to fill an opening for a sales representative for a pharmaceutical manufacturer?
Discuss ways a regional bank could use the Internet effectively to recruit loan officer professionals.
Describe how a local firm might be able to utilize college/university interns to generate future applicants for jobs planned within the next one to two years.
Assume you are going to look for a current job of interest to you. Utilize broad websites such as www.Job.com, Yahoo! HotJobs, Monster, Taleo, and others to learn about job possibilities for yourself.
Your small marketing company of about 50 workers has traditionally recruited employees using newspaper print advertisements. Due to diminished recruiting efforts from your ads, the company is
As economic conditions became more demanding for some employers, other firms continued to recruit people for jobs. One firm, Kia Motors America, added a large number of jobs at one of its newer
How does having multiple recruiting means help Enterprise establish its brand?
Go to the Enterprise Website (www.enterprise.com) and check out the game, career opportunities, and other components. Then evaluate how effective you feel the Web site is as an employment branding
Develop a set of soft skills necessary for a college professor’s job.
Put together a structured interview for hiring assistant managers at a large retail store.
How would you do a complete background investigation on applicants to minimize concerns about negligent hiring?
Your Accounting Manager has decided that a behavioral interview to select accountants will solve many hiring problems. What can you tell the manager about this type of interview and whether it is
Your insurance company recently entered into a business contract with a company in the financial industry that requires extensive background checks for all your existing employees and future
Your insurance company recently entered into a business contract with a company in the financial industry that requires extensive background checks for all your existing employees and future
Megan’s Law provides that all states are now required to have all convicted sex offenders register so that residents are aware of their presence in a neighborhood. The law is named for Megan Kanka,
Compare and contrast the two selection strategies used by the organizations discussed in the case.
What other strategies might help organizations better utilize and manage selection activities?
Identify training needs for a group of new salespeople in a high-end jewelry store.
Why is evaluating training an important part of strategic training?
Develop an orientation checklist based on one first-day session and a second session of 4 hours each to cover 30-days later.
Make a briefing for division managers showing the advantages and disadvantages of e-learning and how to “blend” it with other teaching techniques. Use websites, including www.astd.org.
Due to rapid growth of your technology company, the executive team has asked HR to develop an internal training program. The purpose of the program is to help employees recently promoted to
Due to rapid growth of your technology company, the executive team has asked HR to develop an internal training program. The purpose of the program is to help employees recently promoted to
New employees at Sun Microsystems begin their orientation sessions after being hired with a computer game. It is part of an attempt to integrate new people, improve the image of the company, get
Discuss how these hotels are using strategic and performance consulting approach to developing training efforts?
Identify how the effectiveness of Ritz-Carlton’s Mystique program might be measured several years later.
How does one go about controlling workers’ compensation costs, and why is that important?
What should an employer do when facing an OSHA inspection?
As the HR manager of a distribution and warehouse firm with 600 employees, you plan to discuss a company wellness program at an executive staff meeting next week. The topics to cover include what a
What should be included in disaster planning for a big employer in New York City that is concerned about terrorism attacks that might shut down the company and part of the city?
Due to an increase in recent employee layoffs because of economic conditions and the increased risk of workplace violence, as well as an increase in domestic restraining orders that several employees
Due to an increase in recent employee layoffs because of economic conditions and the increased risk of workplace violence, as well as an increase in domestic restraining orders that several employees
Policing the workplace used to mean reminding employees about personal phone calls and making sure that paper clips did not disappear. But with the computer revolution at work that began in the
Policing the workplace used to mean reminding employees about personal phone calls and making sure that paper clips did not disappear. But with the computer revolution at work that began in the
Identify how these two firms have incorporated elements of safety management and health promotion described in this chapter into their programs.
Discuss how the reductions in injuries can be used to justify the expenditures on the various programs in NorthStar and Cox.
Identify how the issues of due process and just cause are linked to employer disciplinary actions.
Discuss the following statement: “Even though efforts to restrict employees’ free speech at work may be permissible, such efforts raise troubling questions affecting individual rights.”
Give some examples of how technology is creating employer/employee rights and policy issues. Then suggest some possible actions that may be needed.
Assume that as the HR manager, you have decided to prepare some guidelines for supervisors to use when they have to discipline employees. Gather the information needed, using Internet resources such
In developing a company workplace violence prevention program, management has become aware of concerns regarding a drug-free workplace. Several employees have recently come to HR requesting a leave
In developing a company workplace violence prevention program, management has become aware of concerns regarding a drug-free workplace. Several employees have recently come to HR requesting a leave
Work-related responsibilities can be challenging for many employees, managers, and executives for numerous reasons. It is not uncommon for all of these people to face challenges in balancing
Do you agree that the company is guilty of illegal actions? Why or why not?
Discuss the following statement: “If management gets a union, it deserves one.”
Suppose a coworker just brought you a union leaflet urging employees to sign an authorization card. What may happen from this point on?
As the HR manager, you have heard rumors about potential efforts to unionize your warehouse employees. Use the www.genelevine .com website to develop a set of guidelines for supervisors if they are
Public-sector unions now account for more than half of union members, while the private sector accounts for less than half. Why has this change occurred?
Employees in the shipping department have requested the implementation of a “suggestion box” system to help them bring their concerns to the attention of management and to help improve labor
If company management determines that the “suggestion box” request will be more cumbersome than helpful, what are some alternative solutions that management can suggest to the employees?
Unions sometimes compete to represent workers, and that has been the case in Colorado with the Denver Sheriff’s Department. With budget cuts and tightening discipline, about 125 of the 760 deputies
Describe the advantages and disadvantages of Wal-Mart’s aggressive union prevention efforts.
Why are benefits strategically important to employers, and what are some key strategic considerations?
Discuss the following statement: “Health care costs are out of control in the United States, and increasing conflicts between employers and employees are likely as employers try to reduce their
Assume that as an HR staff member, you have been asked to research consumer-driven health plans because your employer is considering implementing one. Go to a leading benefits information resource,

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