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business
human resource management

Questions and Answers of Human Resource Management

Based on the information discussed in the chapter, how would you oversee the design (or redesign) of a benefits program in a large organization? What issues would you consider?
Your company now has more than 60 employees. The controller has been handling all of the HR functions including administration of the company’s benefits. The benefits package includes health,
Your company now has more than 60 employees. The controller has been handling all of the HR functions including administration of the company’s benefits. The benefits package includes health,
Companies need to offer competitive benefits to employees or risk having employees become dissatisfied with their current job situations. KPMG Canada recently faced such a challenge when the
Why is having multiple health-care plans important for FedEx in slowing down increases in the cost of benefits?
Discuss how the availability of disease management, training programs, and a nursing hotline might help with health benefits costs.
Discuss what talent management is and why it is a consideration addressed by a growing number of employers.
Describe the broad range of talent management efforts that use software applications by going to www.learn.com. Then give some examples of firms that have successfully used these applications.
How has the increase in uncertainty in business affected the “make-or-buy” decision, and is this trend likely to change?
Design a management development program for first-level supervisors in an electric utility company. What courses and experiences do they need?
Gunderson Lutheran Health System in La Crosse, Wisconsin, is a health care delivery company that includes a 325-bed hospital, several specialty medical practices, and 41 clinics. In a recent year,
Gunderson Lutheran Health System in La Crosse, Wisconsin, is a health care delivery company that includes a 325-bed hospital, several specialty medical practices, and 41 clinics. In a recent year,
Gunderson Lutheran Health System in La Crosse, Wisconsin, is a health care delivery company that includes a 325-bed hospital, several specialty medical practices, and 41 clinics. In a recent year,
Discuss how NOV’s efforts combine different phases of talent management to reach a successful result.
What are some of the possible advantages and disadvantages of the “draft approach” to placing candidates in business units?
Describe how an organizational culture and the use of performance criteria and standards affect the remaining components of a performance management system.
Suppose you are a supervisor. What errors might you make when preparing the performance appraisal on a clerical employee? How might you avoid those errors?
Based on your experiences, as well as the chapter information, what are some good “rules of thumb” for conducting successful performance appraisal interviews?
Review the performance appraisal process and appraisal form used by a current or former employer, and compare them with those provided by other students. Also review other appraisal issues by going
As the new HR Director of a company in the behavioral health industry, you have the responsibility to develop a performance management system. You need to present a business case to senior executives
As the new HR Director of a company in the behavioral health industry, you have the responsibility to develop a performance management system. You need to present a business case to senior executives
A process of performance management is developed in companies to better shape how employees execute their job responsibilities and complete their work. Ideally, employees should feel comfortable with
A process of performance management is developed in companies to better shape how employees execute their job responsibilities and complete their work. Ideally, employees should feel comfortable with
Discuss how this case illustrates the conflict between the administrative use and developmental use of appraisals.
Identify some of the advantages and disadvantages of eliminating the use of appraisal forms and ratings?
Discuss the compensation philosophies and approaches that have been used at organizations where you have worked. What have been the consequences of those philosophies and approaches?
You have been named Human Resources Manager for a company that has 180 employees and no formal base pay system. What steps will you take to develop such a coordinated system?
If you had to develop a list of compensation best practices, what practices would be on your list? Develop the list, and compare your findings with those of your classmates.
You have recently been given the responsibility to update all of the company’s job descriptions to comply with the Fair Labor Standards Act (FLSA) classifications. The company president believes
You have recently been given the responsibility to update all of the company’s job descriptions to comply with the Fair Labor Standards Act (FLSA) classifications. The company president believes
Scripps Health is a long-standing and prominent nonprofit health-based organization that is based in the greater San Diego area. The organization experienced a severe financial downturn that led to
How do the JC Penney changes reflect a total rewards approach?
Discuss why JC Penney’s shift to a more performance-oriented compensation system had to be linked to market pricing.
Discuss why variable pay-for-performance plans have become popular and what elements are needed to make them successful.
Give examples of individual incentives used by an organization in which you were employed, and then describe why those plans were or were not successful.
Describe the nature and components of, and the issues currently facing, executive compensation in various U.S. industries.
Suppose you have been asked to lead a taskforce to develop a sales incentive plan at your firm. The taskforce is to generate a list of strategies and issues to be evaluated by upper management. Using
Your insurance company needs to update the sales incentive program for its sales/marketing representatives. Due to growth in the volume and diversity of the products being sold, the existing system
Your insurance company needs to update the sales incentive program for its sales/marketing representatives. Due to growth in the volume and diversity of the products being sold, the existing system
Many employers offer incentives to employees working in different jobs. Often, the incentives are to reward employee performance, both in the short and the long term. But some company incentive plans
Many employers offer incentives to employees working in different jobs. Often, the incentives are to reward employee performance, both in the short and the long term. But some company incentive plans
Why might the use of incentives in the form of gift certificates be better than just providing cash to employees?
What are some advantages and disadvantages of a sales incentive program in which the top performers receive a trip or other large reward, while other sales individuals receive lesser or different
Go back to the Manager's Notebook, "A Cold Way to Get a Job" What do you see as the main advantages and disadvantages of Internet-based recruiting? Explain.
Two generations ago or so, many HR articles decried problems with performance appraisal. A common complaint was that managers did not devote sufficient time to conducting the appraisals and that
Go back to Manager's Notebook, "How Small Companies Try to Promote Employees' Mental Health and Wellness." If you were the owner of a small company with less than 20 employees, what steps would you
An increasing number of firms discipline employees for smoking and some conduct random testing to check for nicotine use, even if such use takes place on the employee's free time. Do you think a
3M's competitive business strategy is based on innovation. 3M requires that at least 25 percent of its annual sales come from products introduced over the previous five years, a goal it often
Many believe that top managers care little about human resources compared to such areas as marketing, finance, production, and engineering. What might account for this perception, and what would you
Do you think it is feasible to boil down human behavior to numbers? What are the potential advantages and disadvantages of doing so? Explain.
What do you think are the main reasons for the trend toward "managing by the numbers," as discussed in the case? Do you believe that this is happening in many organizations, or is it an isolated
Is it possible to use quantitative assessments of the organization's human resources to better link human resource management to firm strategy? Explain.
Would you like to work for a company such as Zappos? What do you see as the main advantages and disadvantages of doing so? Explain.
What personal qualities do you think are necessary for an employee to be successful at a company such as Zappos? How would you select for those qualities? Explain.
What role should HR professionals play in helping a new company (such as Zappos' situation ten years ago) grow and become successful? What special HR challenges is the company likely to face as it
What seems to be the main source of conflict between supervisors and the HR department at Sands Corporation? Explain.
Do you believe that managers should be given more autonomy to make personnel decisions such as hiring, appraising, and compensating subordinates? If so, what are some potential drawbacks to granting
How should Sands' top executives deal with the complaints expressed by supervisors? How should the director of the HR department deal with the situation? Explain.
Why do you think the pay gap between men and women has been so persistent? Do you agree or disagree with the explanations offered by the two women professors as discussed in the case? Explain.
What personal qualities do you think are necessary for a couple with children to have successful careers? How would you select for those qualities? Explain.
What role, if any, should the HR department play in reducing the pay gap between men and women? Explain.
Are job descriptions really necessary? What would happen if a company decided not to use any job descriptions at all?
Are managers likely to question the work commitment of their contingent workers? What might be the consequences for management when the majority of a company's workforce consists of temporary
What are the drawbacks to using flexible work hours from the organization's perspective? Compressed workweeks? Telecommuting? How should the HR department deal with these challenges?
Some management experts do not agree that a virtual team is really a team at all.Based on the definition of a team, what properties of a virtual team satisfy the definition of a team? Do any aspects
A recent trend more and more companies are embracing is to outsource all or most of their human resource management activities. Do you agree or disagree with this trend? What risks is a company
In recent years, there has been an increase in the number of companies that have wrongly classified an "employee" as a "contract worker" and, consequently, were taken to court by workers who believed
Why are companies offering employees inflated job titles? Do you agree with this practice? Justify your position.
What impact could inflated job titles have on the HR practices of job analysis and job descriptions within a company?
Which types of jobs are best suited for flexibility with regards to hours and office location? Which types of jobs are less likely to afford this type of flexibility? Explain.
Earlier in this chapter, you learned that most work in today's workplace is now being done by teams of employees. In your opinion, does the intensive use of self-managed teams make it easier or more
What are the disadvantages to the employer of offshore outsourcing?
Why do you think Michael Calderone had mixed feelings about using an offshore outsource company in the Philippines?
What do you see as the main differences between a specific job description and a general job description?
Suppose several people are employed in the same job as the one for which you are writing a job description. Would it be necessary to write a different job description for each person who works in the
Explain why HR decisions are heavily regulated. Based on your analysis of current social forces, what new laws or regulations do you think will be passed or issued in the next few years?
You own a small construction business. One of your workers is 55 years old and had heart bypass surgery about six months ago. He wants to come back to work, but you are concerned that he will not be
What is adverse impact? How does it differ from adverse treatment?
Under the ADA, is an obese individual considered to have a disability and therefore be eligible for coverage? Explain.
How can an individual show prima facie evidence for adverse impact discrimination? How would an employer defend itself from this evidence?
What are bona fide occupational qualifications (BFOQ)? What is a business necessity? Can race be a BFOQ? Can it be a business necessity? Why or why not?
Many companies in the United States have recently put an end to the practice of giving an annual employee Christmas party due to complaints by employees with non-Christian religious backgrounds or
Kate has severe diabetes that seriously limits her ability to eat. Even when taking insulin to help manage her diabetes, Kate must test her blood sugar several times a day and strictly monitor the
What are the tangible and intangible benefits that Walgreens receives by being a leader in hiring employees with disabilities?
Only about half of the disabled people who want to work are employed. What barriers do people with disabilities face in obtaining employment that are not concerns of other groups protected by the
Why did the court reject the defense of Heartland Inns that beauty should be considered a bona fide occupational qualification for the job of front desk clerk?
Can you think of a job where beauty can be used as a basis for selecting an employee for a job? How would beauty be determined in this situation?
Go to the Web sites of Avon (www.avon.com), PepsiCo (www.pepsico.com), and Xerox (www.xerox.com) and explore those sites to learn more about the women who are either the CEO or chairperson at these
Some male senior executives avoid becoming mentors to younger women because of their fear of possible sexual harassment claims against them (as retribution for a romantic relationship that ends
What is the purpose of a noncompete agreement? Do you think it is ethical for a company to require its employees to sign a noncompete agreement as a condition of employment? Under what conditions do
What are alternative ways to manage employee behavior so they do not harm their former employer after they quit? Are there any HR practices that could be used to achieve this outcome?
Recently, the movie The Class was shown at the New York Film Festival, to the displeasure of many French. The actors were young Parisians. According to one movie critic, with their cell phones and
Population size is static or declining in developed nations, where birth rates tend to be low and the number of elderly is increasing rapidly. Developing nations, where birth rates are higher, will
According to Laura D'Andrea Tyson, Dean of the College of Business at London Business School, in both the United States and Europe women often choose to opt out of high-powered jobs. In her words:
Even though there have been some high-visibility cases in recent years, the number of raids and fines on employers who hire undocumented workers is tiny, some would say symbolic. This is in spite of
Doug Dokolosky, a former IBM executive who specializes in coaching women, argues that "to reach the top requires sacrifice and long hours. If that is your ambition, forget things like balancing work
What consequences are likely to result from the problems at the Northern Sigma plant? Explain your answer.
What specific recommendations would you offer Wagner to improve the management of diversity at the Chicago plant?
If you were the top Japanese executive of the trading company, what steps would you take to prevent the actual or purported behaviors taking place at the U.S. subsidiary (Marubeni America Corp.)?
What diversity practices would you put in place to prevent the kinds of behaviors alleged in this case? Explain.

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