Identify and describe (maximum of one typed page) a service encounter where technology helps create and deliver

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Identify and describe (maximum of one typed page) a service encounter where technology helps create and deliver the service in total or in part. What hard and soft technology most likely is involved?

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OM operations management

ISBN: 978-1285451374

5th edition

Authors: David Alan Collier, James R. Evans

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Question Posted: Sep 17, 2015 02:52 AM

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Identify and describe (maximum of one typed page) a service encounter where technology helps create and deliver

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Many examples can come to mind For instance reserving a hotel room relies mostly on the hotel...View the full answer

OM operations management

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