If you must deny the claim of a customer who is clearly at fault, should you respond

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If you must deny the claim of a customer who is clearly at fault, should you respond by putting the blame squarely on the customer?

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Business Communication Process and Product

ISBN: 978-0324542905

6th Edition

Authors: Mary Ellen Guffey

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Question Posted: Jan 19, 2012 04:39 AM

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If you must deny the claim of a customer who is clearly at fault, should you respond

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Business Communication Process and Product

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